Define behaviour
Caller intents, tone, identity checks, policies, tools, boundaries, transfers and failure paths.
Platform architecture
Choose the stack around the outcome—not the other way around.
We assemble the speech, model, orchestration and infrastructure layers against your operational constraints. No reseller obligation. No hidden wrapper. No single-model ideology.
A platform-independent operating layer
Choose the speech, model, telephony and system components that fit the operating requirement.
Composable by design
Six layers.
One accountable system.
The agent is only as reliable as the weakest layer. Each component can be selected, tested and replaced without rebuilding the entire service.
ChannelsPSTN & SIPContact centreWeb & mobile audioOutbound campaigns
→
IntelligenceSpeech recognitionFrontier or specialist modelsConversation orchestrationText-to-speech
→
Enterprise actionIdentity & permissionsKnowledge retrievalSystem tools & APIsLogging & evaluation
Model and vendor names describe the technology landscape we can assess. Final compatibility depends on API availability, geography, security requirements and the chosen deployment.
Built for production
The whole agent lifecycle,
not only the demo.
Conversation design, integration and operational assurance move together from discovery to steady state.
Connect real systems
Use test environments and production-like data paths. Do not postpone integration until after the conversation looks good.
Measure what matters
Task success, accuracy, latency, containment, handoff quality, policy adherence and customer effort.
Control the rollout
Shadow, after-hours, percentage routing or defined intents before progressively increasing traffic.
See every outcome
Trace calls, decisions, tools, transfers, cost, exceptions and performance by workflow.
Version with evidence
Test every change against the retained evaluation set before it reaches customers.
Evaluation framework
Quality is measured
conversation by conversation.
One average score cannot explain whether a caller was understood, a policy was followed and a system action completed correctly.
Conversation
Turn-taking, interruption handling, pronunciation, tone and language performance.
Reasoning
Intent recognition, knowledge grounding, instruction adherence and uncertainty handling.
Execution
Correct tool selection, field accuracy, transaction outcome and rollback behaviour.
Safety
Identity controls, data minimisation, restricted topics, escalation and human review.
Operations
Latency, uptime, transfer success, concurrency, cost per resolution and failure recovery.
Business
Containment, conversion, resolution, customer effort and avoided after-call work.