Customer & sales
Salesforce, Microsoft Dynamics 365, HubSpot, GoHighLevel and custom CRMs.
Integrations
Meet the enterprise where it already operates.
Connect through SIP, APIs, events and approved automation. Keep phone numbers, routing, identity, records and controls where they belong.
One governed layer across enterprise systems
Connect voice to customer, operational, financial, marketing and data systems through explicit permissions.
Telephony & PABX
Use the number estate
you already own.
Deploy behind the current PABX, through a contact-centre platform, or via a programmable carrier. The right pattern depends on call control, geography, resilience and security requirements.
Microsoft Teams PhoneCisco CUCMWebex CallingAvaya AuraAvaya IP OfficeRingCentral8x8MitelZoom Phone3CXAsterisk / FreePBXSIP trunks & SBCsTwilioTelnyxVonageCustom SIP / API
These are common connection targets. Support is confirmed during discovery against the specific edition, licensing, region, network topology and vendor API/SIP capabilities.
Contact centre
Augment the operation,
not bypass it.
Preserve queues, workforce processes, recordings, reporting and supervisor controls while introducing autonomous resolution where it is safe.
Genesys Cloud CXNICE CXoneFive9Amazon ConnectCisco Contact CenterAvaya Experience PlatformTwilio FlexZendesk
ROUTE
Intent or queue
Send defined calls to the agent.
RESOLVE
Complete routine work
Answer and act within authority.
ESCALATE
Transfer with context
Preserve summary and authentication.
RECORD
Update the case
Write outcome and structured fields.
MEASURE
Compare performance
Quality, resolution and effort.
Enterprise systems
The voice layer can only act
when the systems can.
We prefer governed APIs and explicit permissions. Automation platforms can bridge gaps, but the control and audit model must remain visible.
Cases & workflows
ServiceNow, Zendesk, Freshdesk, Jira Service Management and line-of-business case systems.
Orders & operations
SAP, Oracle, NetSuite, Microsoft Dynamics and controlled internal services.
Appointments & workforce
Microsoft 365, Google Workspace, Calendly, booking engines and field-service platforms.
Approved answers
SharePoint, Confluence, Google Drive, websites, product systems and governed document stores.
Access & verification
Microsoft Entra ID, Okta, customer identity, OTP and approved verification services.
Follow-up channels
SMS, email, Microsoft Teams, Slack and customer-notification platforms.
Workflow orchestration
n8n, Power Automate, MuleSoft, Boomi, Workato, Make, Zapier and internal event buses.
Your own services
REST, GraphQL, webhooks, queues, databases through approved services and private APIs.
Connection patterns
Use the narrowest path
that completes the work.
Every additional permission increases operating risk. Tools are scoped to the actions a workflow actually needs.
Read
Retrieve account, order, entitlement or case context under caller and agent permissions.
Write
Create and update only approved objects and fields with input validation.
Trigger
Start a workflow, send a message, schedule an event or request human approval.
Transfer
Route to the right queue or person with transcript, summary and collected details.
Observe
Log tool calls, values, outcomes and errors for reconstruction and evaluation.
Revoke
Disable a tool, credential or workflow independently without taking down the service.